Frequently Asked Questions
Everything you need to know about your Bonanza Satrangi experience
What are the standard shipping times for domestic and international orders?
Domestic orders within Pakistan typically arrive within 3-5 business days. International shipping varies by destination but generally takes 7-10 business days depending on customs clearance.
How can I track the status of my order?
Once your order is dispatched, you will receive an email and SMS containing a tracking number and a link to the courier partner's portal to monitor your shipment in real-time.
What is your return and exchange policy?
We offer a 14-day return and exchange policy for unused items with original tags and packaging. Please note that sale items and stitched collections may have specific restrictions.
Which payment methods do you accept?
We accept Cash on Delivery (COD) within Pakistan, as well as Visa, Mastercard, and UnionPay credit/debit cards for both local and international transactions.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' button. We recommend comparing your body measurements with our chart to find the perfect fit for unstitched and ready-to-wear garments.
Do you offer any customization or alteration services?
Currently, we provide standardized sizing for our ready-to-wear collections. However, our unstitched fabrics allow you the freedom to customize the fit and style through your personal tailor.